The present report outlines the structure and components of systems of victims support in Bulgaria, Romania, Sweden and Germany. The rights of victims in the four Member States’ legislations are outlined, as well as the general and specific victim support entities in them and the models of their coordination and co-operation. The cross-border support of victims is specifically described and a directory of all institutions and NGOs involved in the victims’ area is provided. Special attention is given to the various victims’ helplines in the Member States under study and their modes of work and financing. The report can serve as reference to both institutions and NGOs concerned and victims of crime in domestic and cross border cases.