The MIICT Inclusivity Handbook tackles issues related to the incorporation and utilization of Information and Communication Technologies (ICTs) within the context of public services, for the purpose of ensuring comprehensive inclusion of all individuals, irrespective of their personal characteristics and backgrounds. To this end, the report examines the fundamental notions of еquality and аntidiscrimination, emphasizing their utmost importance as catalysts for inclusion within public services and the indispensable roles they play in eradicating discrimination, marginalization and ostracization of individuals who want to avail themselves of such services but encounter various setbacks, ensuring they can access and navigate through them comfortably and with ease. In order to obtain an expansive understanding of the subject of inclusion, the report looks into the fields of gender equality, inclusion of migrants and refugees, inclusion of persons with disabilities and special needs, inclusion and e-governance, and inclusion and data protection. It identifies the main issues of ensuring inclusion within public services and it also elaborates on the various methods of guaranteeing such inclusion, accentuating on the multiple benefits ICTs have in this regard due to their widespread reach, as well as the versatility, simplicity and interactivity they provide. Incorporated into the report are examples of best practices on a global level, as well as checklists that summarise the main recommendations that authorities and private actors need to implement within their national frameworks in order to ensure the overall inclusion and equal participation of minorities, marginalized and disadvantaged people in the domain of public services.
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CSD. Inclusivity Handbook. Sofia: CSD, 2019