MllCT (ICT Enabled Public Services for Migration) was conceived with the goal of designing, developing and deploying tools that address the challenge of migrant integration. In service of this goal, the project undertakes to co-create improved ICT-enabled services with migrants, refugees, public sector services, NGOs (Non-Governmental-Organisations) and other interest groups. By involving end-users at the centre of our approach we address the need to improve and customise the interfaces used to access key public services so that they better address the requirements of migrants and refugees.
MIICT will address the following specific objectives:
Objective 1: Co-design ICTs to assist in the integration of refugee and migrant populations through the provision of customised access to key public services
Objective 2: Develop an adaptive ‘plug-and-play’ integration framework for the incorporation of new ICTs into existing public service infrastructure
Objective 3: Prove migrant integration management by providing a job and skills matching decision support tool
Objective 4: Deepen societal understanding of the factors that impact upon refugee and migrant populations’ ability to access key public services
Objective 5: Introduce a repeatable and proven open consolidated methodology for co-designing ICTs for public sector service transformation
Objective 6: Integrate, demonstrate and rigorously test a number of co-designed ICTs that streamline access to public services and ease the integration of refugee communities
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This project has received funding from the European Union’s Horizon 2020 Coordination & Research and Innovation Action under Grant Agreement No 822380.